With significant measures being taken across the country to combat the spread of COVID-19 (coronavirus), we want to reassure you that ModularWalls remains fully operational across Australia during the current government restrictions on non-essential activity.
Will continue to operate during the current COVID-19 outbreak. We are working as hard as possible to ensure we are servicing our customers.
To help our customers make informed decisions during this time, we’ve answered some of the most common questions on everyone’s mind:
Q. Are your showrooms open?
Sydney: The Sydney showroom (located in Kurnell) is currently closed. Please call 1300 556 957 if you have any further queries.
Melbourne: The Melbourne showroom is currently closed. Please call 1300 556 957 if you have any further queries.
Brisbane: Please contact the Brisbane Build & Design Centre directly on 07 3844 9922 for their opening times. Please call 07 3186 4552 for queries regarding ModularWalls.
Brisbane Warehouse: The ModularWalls Brisbane warehouse showroom is open by appointment only. Please call 1300 556 957 to arrange a time.
Q. Do you have a click and collect service?
Yes we do. Please follow the guidelines below before arriving at the Miranda (NSW) warehouse.
- Please call before visiting to provide your planned arrival time on 1300 556 957.
- All visitors must adhere to COVID-safe protocols, including safe distancing and the wearing of face masks.
Please follow the below guidelines before arriving at the Thomastown (VIC) warehouse.
- Please call before visiting to provide your planned arrival time on 1300 556 957.
- All visitors must have now had their first shot of an approved COVID-19 vaccine, with their 2nd vaccination due on, or before Friday 26th November 2021.
- Please be aware all visitors must provide proof of their booking or vaccination status and check-in with the QR code.
- All visitors must adhere to COVID-safe protocols, including safe distancing and the wearing of face masks.
Q. Has stock been affected at ModularWalls?
Our products are Australian Made, with locally sourced materials and manufactured at our Head Office facility However, the impacts of COVID-19 on our supply chain are causing some disruption, which may result in short delays for specific products. One of our friendly team members will be in touch should your order be affected. Please call 1300 556 957 if you have any further queries.
Q. Have any processes been affected, like lead times or freight?
So far, we have been able to implement optimum health and safety conditions for our workers without affecting any efficiencies; it has been business as usual here at ModularWalls.
Whilst we have taken adequate steps to enforce coronavirus social distancing measures, such as encouraging virtual meetings and limiting travel, it has not affected any processes that would affect your customer experience with ModularWalls.
When receiving your delivery:
- Please always keep 1.5 metres from others.
- Please wear a mask where required and sanitise your hands.
- Please be aware that the driver cannot help under the current COVID restrictions during hand unload deliveries.
Q. Is it still wise to invest in my project now?
There is obviously much uncertainty right now. However, we are spending more time than ever before in our homes; we are seeing many homeowners taking this opportunity to nest and invest in their sanctuaries.
For some, it is the excitement of putting idle hands to work and taking on a new DIY project. With so much time on our hands, it is the perfect opportunity to build something and take on a new challenge. For others, it is creating a home space that is secure, serene and beautiful.
Either way, we are here for anyone who is looking to make this time at home a productive period.
Q. How has COVID-19 affected the Professional Installation option?
Our Trade Partners are still taking on jobs and have adjusted their services to respect current COVID-19 health and safety advice, such as social distancing, digital communications and contactless customer service, where possible.
Since we are an outdoor product, there is no need for our Trade Partners to enter your home; during installation, we advise the residents of the home to stay indoors, whilst our Partners work outside. Digital communication should be favoured, where possible; when face-to-face communication is necessary, we advise social distancing precautions, such as the 1.5m rule, foregoing handshakes and limiting the passing of objects to and from each other (digital brochures over print brochures, etc).
We are here to serve you and respect your boundaries; simply give us a call and we can discuss how to make you feel most comfortable while undertaking your project.
Q. What happens to my order if we go into lockdown?
Whilst it looks like our industry has been deemed ‘essential’ under full force restrictions in other countries, it is possible that if we go into a government enforced lockdown, our company will need to minimise processes.
Basically, we are committed to continuing to serve you as long as we can; as any disruptions occur, we will keep you, our loyal customers, updated and informed.
Thank you, in turn, for your support as we work together to ensure our community stays safe and healthy amidst the fight against COVID-19.
