ModularWalls amidst COVID-19; Safe, ready & fully operational.3 Mins
With significant measures being taken across the country to combat the spread of COVID-19 (coronavirus), we want to reassure you that ModularWalls remains fully operational across Australia during the current government restrictions on non-essential activity.
Will continue to operate during the current COVID-19 outbreak. We are working as hard as possible to ensure we are servicing our customers.
To help our customers make informed decisions during this time, we’ve answered some of the most common questions on everyone’s mind:
Q. Are your showrooms open?
Sydney: The Sydney showroom (located in Kurnell) is currently closed. Please call 1300 556 957 if you have any further queries.
Melbourne: The Melbourne showroom is open by appointment only. Please call 1300 556 957 to book a time.
Brisbane: Please contact the Brisbane Build & Design Centre directly on 07 3844 9922 for their opening times. Please call 07 3186 4552 for queries regarding ModularWalls.
Q. Has stock been affected at ModularWalls?
Our products are Australian Made, with locally sourced materials and manufactured at our Head Office facility; due to this unique control over our entire supply chain, we have not experienced any issues with our stock.
Q. Have any processes been affected, like lead times or freight?
So far, we have been able to implement optimum health and safety conditions for our workers without affecting any efficiencies; it has been business as usual here at ModularWalls.
Whilst we have taken adequate steps to enforce coronavirus social distancing measures, such as encouraging virtual meetings and limiting travel, it has not affected any processes that would affect your customer experience with ModularWalls.
Q. Is it still wise to invest in my project now?
There is obviously much uncertainty right now. However, we are spending more time than ever before in our homes; we are seeing many homeowners taking this opportunity to nest and invest in their sanctuaries.
For some, it is the excitement of putting idle hands to work and taking on a new DIY project. With so much time on our hands, it is the perfect opportunity to build something and take on a new challenge. For others, it is creating a home space that is secure, serene and beautiful.
Either way, we are here for anyone who is looking to make this time at home a productive period.
Q. How has COVID-19 affected the Professional Installation option?
Our Trade Partners are still taking on jobs and have adjusted their services to respect current COVID-19 health and safety advice, such as social distancing, digital communications and contactless customer service, where possible.
Since we are an outdoor product, there is no need for our Trade Partners to enter your home; during installation, we advise the residents of the home to stay indoors, whilst our Partners work outside. Digital communication should be favoured, where possible; when face-to-face communication is necessary, we advise social distancing precautions, such as the 1.5m rule, foregoing handshakes and limiting the passing of objects to and from each other (digital brochures over print brochures, etc).
We are here to serve you and respect your boundaries; simply give us a call and we can discuss how to make you feel most comfortable while undertaking your project.
Q. What happens to my order if we go into lockdown?
Whilst it looks like our industry has been deemed ‘essential’ under full force restrictions in other countries, it is possible that if we go into a government enforced lockdown, our company will need to minimise processes, or shut completely for a period of time. However, if that does happen, we will honour all orders once we are operational again.
Basically, we are committed to continuing to serve you as long as we can; as any disruptions occur, we will keep you, our loyal customers, updated and informed.
Thank you, in turn, for your support as we work together to ensure our community stays safe and healthy amidst the fight against COVID-19.